FAQs

How long do items take to ship?

Orders placed for perishable items by 11am (GMT) ship the same working day and arrive in 2 to 3 working days. Orders placed for other items will ship the next working day and arrive in 5 to 7 working days.

How do I contact customer service?

Our customer care team is available to answer your queries via email, message or phone. Please visit our contact us page for more details.

What are your delivery, returns and warranty policies?

Please see our policies on the following pages:

Farm & Yard Delivery and Returns
Farm & Yard Warranty

Where can I find the assembly instructions for my Farm & Yard products?

All assembly instructions are included with your Farm & Yard purchase. You can also view them here:

Farm & Yard Raised Safety Kennel (1-Bay)
Farm & Yard Raised Safety Kennel (2-Bay)
Farm & Yard Raised Safety Kennel (3-Bay)
Farm & Yard Mobile Chicken Coop
Farm & Yard Mobile Chicken Coop Extension Panel
Farm & Yard Scoop'N'Tow 2-in-1 Field Cleaner and Trailer
Farm & Yard CozyCube Insulated Dog House
Farm & Yard Adjustable Height MultiFeeder